Spa Information

 

Etiquette

For the relaxation of yourself and others please ensure all mobile phones & electronic devises are switched off prior to entering the salon.

Bookings

Bookings are essential for all treatments and we suggest booking in at your earliest convenience to ensure availability and avoid disappointment. We do require credit card details for all treatments exceeding 90mins. If you are using a gift certificate please quote your certificate number.  We are not responsible for lost or stolen Gift Vouchers and they must be presented at the time of your treatment. Gift Vouchers are non-transferrable or non-refundable. We do confirm appointments 24-48hrs prior to your treatment via sms.

Payment

For your convenience we except MasterCard, VISA and eftpos for all treatments and products over $20.

Cancellation Policy

We do understand that things happen where you may be unable to attend your appointment. We ask that if you need to change or cancel your appointment that you provide us with 24 hours notice. Cancellations with less than 24hrs notice will incur a 50% cancellation fee. For any treatment over 90mins you will need to give credit card details to secure your booking.

Arrival Time

We suggest you arrive at least 15 minutes before your appointment to ensure your treatment begins on time and you are relaxed prior to starting. Please be aware that if you are late to your treatment this will lessen your pampering time in respect to the next scheduled appointment.

Suggested Attire

For massage and body treatments, underwear is required. It is suggested you wear open toe shoes for pedicures.

Gift Vouchers

Treat that someone special to a gift of relaxation. Gift Certificates can be arranged by phone or email and will be gift wrapped and delivered by post if required. Gift Certificates are available for all treatments and products.

Trading Hours:

Koondrook Monday: 9am-5.30pm Tuesday: 9am-5.30pm Wednesday: 9am-7pm Thursday: 9am-5.30pm Friday: 9am-5.30pm Saturday: 9am-1pm Sunday: CLOSED